Returns, with less friction.

Return Policy

We want each Threadr order to feel considered from the first visit to the final fit check. If something is not right, returns stay straightforward.

Eligibility

• Items must be unused and returned in original condition.
• Returns should be requested within 30 days of delivery.
• Custom or personalized items are not eligible for return unless they arrive damaged.

How returns work

1. Reach out with your order details.
2. We will confirm eligibility and share the next step.
3. Send the item back using the provided instructions.
4. Refunds are processed after the return is inspected.

Refund timing

Approved refunds are issued to the original payment method after the return is received and reviewed.

Questions

For sizing concerns, delivery issues, or return help, reply to your order email and include your order details for faster support.